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iBuy Ordering FAQs

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General Questions
What parts are available to be ordered direct online?

The order tab for each product family indicates part availability for online direct ordering via a credit card.  Only in-stock inventory is offered for online sales at this time.

Please Note: Radiation hardened parts are not available for online sales to ensure compliance with U.S. export regulations.  Please use the Sales/Ordering Support link and select Sales Contacts for list of Inters Sales reps and Sales offices.

Can I order eval boards directly from Intersil?

Yes.  Eval boards that show quantities available for direct online purchase can be ordered directly from Intersil.  If you find an eval board on our web site, but it does not indicate inventory available for direct ordering, you may submit an inquiry and request from one of our sales reps.  Please use the Sales/Ordering Support link and select Sales Contacts for a list of Intersil Sales reps and Sales offices.

What is the minimum order size?

There is no minimum order size. 

What options do I have if I need a quantity larger than what's available in stock?

At this time, Intersil offers online direct ordering only for stock which is currently available.  If a greater quantity is needed, you can find inventory available at one of our authorized distributors by checking the on hand inventory listed under the Authorized Distributors section for each part.  Or, you may obtain information on alternate parts that may be offered by using the Sales/Ordering Support link and selecting iBuy/Online Ordering to send an email directly to online sales customer service.  

Items added to your Intersil shopping cart will be deleted after 1 hour of no shopping cart activity or when your browser window is closed.

Items added to your Intersil shopping cart will be deleted after 1 hour of no shopping cart activity or when your browser window is closed.

The part I want isn't available for direct online ordering, how can I purchase the part?

You may be able to purchase this part from one of our authorized distributors.  You can find inventory available at one our authorized distributors by checking the on hand inventory listed under the Authorized Distributors section for each part.  Or, you may obtain information on alternate parts that may be offered by using the Sales/Ordering Support link and selecting iBuy/Online Ordering to send an email directly to online sales customer service.  

How can I request free samples?

If you would like to evaluate a product as a sample, our sample program currently offers 2 units free of charge.  The order tab for each product family identifies the parts that have samples available for request.  Simply add to your shopping cart.

Will I have to pay taxes and duties on my order?

All taxes and duties are the responsibility of the customer.

Create A New Order
Can I order parts without creating a myINTERSILl account?

No.  A myINTERSILl account is required as E-mail confirmations are delivered following an order being created and once the order has shipped.

What if I don't have (or don't want to provide) an E-mail address?

All communications regarding your order are provided via E-mail, including order and shipment confirmations as well as shipment tracking information.  If an incorrect E-mail address is entered, communications via E-mail cannot be provided.

Will my credit card be charged at time of order placement or order shipment?

Your credit card will be charged at the time of order shipment.

When can I expect to receive my parts?

Orders are typically processed and shipped within 2 to 3 business days.

Managing Existing Orders
How do I track the status of my order?

When logged into your myINTERSIL account, click on the My Orders link on the myINTERSIL tab at the bottom of the page. You can view your order history and order status using the PO number.  

How do I cancel an order?

Use the Sales/Ordering Support link and select iBuy/Online Ordering link to send an email directly to online sales customer service.  However, if product has already shipped, we will not be able to process a cancellation. 

Can I modify an existing order?

Use the Sales/Ordering Support link and select iBuy/Online Ordering link to send an email directly to online sales customer service.  However, if product has already shipped, we will not be able to process an order modification.

What is Intersil's return policy?

All direct online sales are considered NCNR (non-cancelable, non-returnable).  If you believe you have received defective parts and wish to transact a Warranty Return, please refer to Article 10 of Intersil's Terms and Conditions of Sale for the return procedure.

Security
How is Intersil ensuring that my contact and credit card information is secure?

All transactions are being passed using HTTPS SSL (secure socket layers).  Note:  For security purposes, credit card information must be re-entered upon each visit to the shopping cart.

Terms and Conditions
What are the terms and conditions of online ordering?

See our Terms and Conditions document on the Legal page.

Are parts purchased through iBuy covered under a warranty?

iBuy purchases are covered by Intersil's warranty as defined under Article 9 of the Intersil Terms and Conditions of Sale found on the Legal page.  Intersil's warranty is independent of the product date code.

Need Assistance
Who do I contact for assistance?

Use the Sales/Ordering link and select iBuy/Online Order link to send an email directly to online sales customer service.

Browser Information
What web browsers are supported for online direct ordering?

The site supports Chrome, all versions of Firefox and Internet Explorer 7 and above.

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